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Arcus Pools & Enclosures is a trading name of Arcus Pools & Enclosures Ltd.


Sales terms and conditions : March 2011

We have to insist that ALL PRODUCTS are paid for by, or at, the time of delivery.  Fitting and other services will be paid upon satisfactory completion of that service.

Our deliverers and fitting teams have been instructed not to unload the products or begin any installation until all the products are paid for.

Payment may be made by: bank or building society cheque.  Alternatively a prepayment can be made in time for funds to be cleared into our account (please allow 4 days + postage time).



Payment Terms

Deposits:

50% with order for standard production items

70% with order for any custom made items

On Delivery:

Balance of product cost (total price less fitting etc.)

On Installation:

Final Balance: Cheque or cash, given to our fitters.

Title to products only passes to the customer upon full product payment.

Warranty

Manufacturers warranty applies to all goods. 12 months warranty for installation.

Delivery

Products may be delivered from stock or direct from the manufacturer.  If it is delivery only, the customer will need to provide persons (2-4) to unload. Date for delivery needs to be flexible to allow for multiple deliveries, but will be agreed several days before, times may vary.

Packaging

Unless specifically agreed as part of the installation, disposal of all packaging is the responsibility of the customer.

Suitability

Unless surveyed by an Arcus representative, it is the customers responsibility to ensure that the product is suitable for their requirements and that it fits the intended site.

Refunds

As the product has to be built, it will not be possible to return it once constructed or removed from its packaging.  Any (non-opened) standard product returned, will be subject to delivery charges (both ways) and a 10% re-stocking charge.

Any custom-made product has to be strictly non returnable.

Cancellation

Cancellation can only be accepted prior to product starting delivery.  10% will be charged for any cancelled order.







01945 450 170   07930 690 800   sales@arcenclosures.co.uk

Pools & Enclosures

the indoor/outdoor solution to swimming whatever the weather


Telescopic Pool Covers